Head to head · 4 tools

Freshdesk vs MuleSoft vs Workato vs Zapier

Starting price

$19/month

Starting price

—

Starting price

—

Starting price

$19.99

Attribute	Freshdesk	MuleSoft	Workato	Zapier
Category	Customer Support & Success	API Management	AI & Automation	AI & Automation
Pricing	Paid	Paid	Paid	Free tier
Starting price	$19/month	—	—	$19.99
Free tier	No	No	No	Yes
Free trial	Yes	No	No	Yes
Deployment	—	—	—	Cloud
API available	Unknown	Unknown	Unknown	Yes
Platforms	ios, android	—	—	—
Certifications	—	—	—	2
Integrations	4	—	2	14
Company	Founded 2010	Founded 2006	—	Founded 2012
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	✓ Yes	— Unknown	— Unknown	✓ Yes
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	✓ Yes
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Prebuilt Integrations	— Unknown	— Unknown	— Unknown	— Unknown
Visual Workflow Builder	— Unknown	— Unknown	— Unknown	✓ Yes
Code Steps	— Unknown	— Unknown	— Unknown	✓ Yes
Llm Access	— Unknown	— Unknown	— Unknown	✓ Yes
Ai Agents	— Unknown	— Unknown	— Unknown	✓ Yes

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.