Head to head · 4 tools

Freshdesk vs Medallia vs Nicereply vs Qualtrics

Starting price

$19/month

Starting price

—

Starting price

$79/month

Starting price

$420/month

Attribute	Freshdesk	Medallia	Nicereply	Qualtrics
Category	Customer Support & Success	Customer Feedback	Forms & Surveys	Research & Science
Pricing	Paid	Paid	Paid	Free tier
Starting price	$19/month	—	$79/month	$420/month
Free tier	No	No	No	Yes
Free trial	Yes	No	Yes	No
Deployment	—	—	Cloud	—
API available	Unknown	Unknown	Unknown	Unknown
Platforms	ios, android	—	—	—
Certifications	—	—	—	5
Integrations	4	—	—	—
Company	Founded 2010	Founded 2001	—	Founded 2002
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	✓ Yes	— Unknown	— Unknown	✓ Yes
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Survey Builder	— Unknown	— Unknown	— Unknown	✓ Yes
Electronic Lab Notebook	— Unknown	— Unknown	— Unknown	— Unknown
Statistical Analysis	— Unknown	— Unknown	— Unknown	— Unknown
Regulatory Support	— Unknown	— Unknown	— Unknown	— Unknown
Shared Workspace	— Unknown	— Unknown	— Unknown	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.